Coupang faces criticism for a major data breach affecting millions in South Korea, revealing inadequate cybersecurity practices and poor customer data managemen
Dr. Song Kyung-jin of Korea University highlights a significant data breach at Coupang, exposing sensitive customer information. The breach affected approximately 33 million records, including shipping addresses for 148 million individuals, impacting nearly every household in South Korea.
Public outrage and criticism have been exacerbated by Coupang's attempt to deflect blame onto a Chinese employee, exploiting anti-China sentiments. This approach has further angered customers and the broader community.
The National Assembly summoning Coupang's CEO multiple times with disrespectful refusals and the arrival of a new CEO with minimal communication have worsened tensions. Meanwhile, Washington is considering groundless claims about the breach's scale and the Korean government's overreaction.
Coupang's actions are not excusable by nationality but by their failure in cybersecurity measures. Strengthening enforcement and accountability is crucial to prevent similar incidents.