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Thai Airlines Offer Relief: Free Flight Changes & Credits for Hat Yai Flood Passengers

Nov 23, 2025 Thailand Thailand Travel
Thai Airlines Offer Relief: Free Flight Changes & Credits for Hat Yai Flood Passengers

Thai airlines provide support for passengers affected by Hat Yai flooding, offering free flight changes, travel credits, and alternative routes. Measures are va

Thai Airlines Offer Relief to Passengers Amid Hat Yai Flooding

In response to the severe flooding that has impacted Hat Yai, a district within Thailand's Songkhla province, several major Thai airlines have swiftly implemented support measures for affected passengers. These initiatives aim to provide flexibility and assistance to individuals whose travel plans to or from Hat Yai International Airport have been disrupted by the widespread inundation.

The Civil Aviation Authority of Thailand (CAAT) has compiled a summary of these airline policies. Generally, these measures cover travel disruptions occurring between November 22 and 28, though passengers should note that specific validity dates can vary by carrier. Key provisions include the option for passengers to change their flights free of charge or to request travel credit, all subject to the individual airline's terms and conditions.

Detailed Airline Support Policies

Bangkok Airways

Passengers planning to depart from Hat Yai Airport are strongly advised to allow an additional two to three hours before their scheduled departure time. This recommendation is due to heavy rainfall in Songkhla province, which may affect access routes to the airport. For those looking to adjust their travel plans, Bangkok Airways can be contacted via their call centre at 1771 or through Facebook Messenger.

Thai AirAsia

Thai AirAsia has introduced specific provisions for travellers flying to or from Hat Yai between November 22 and 28:

  • Free Flight Change (One-time): No change fee will be applied. The new travel date must be within 30 days from the original departure, and bookings are subject to seat availability.
  • Travel Credit: The full fare amount will be credited to the passenger's account, with the credit remaining valid for two years from its approval date.

The airline also urges passengers to arrive at the airport early to minimize potential delays.

Nok Air

Nok Air is offering assistance measures for passengers travelling via Hat Yai International Airport between November 23 and 24:

  • One-time Flight Change: Valid for up to one month from the original travel date, with both the change fee and any fare difference being waived.
  • Route Change to Nearby Airports: A single change is permitted to nearby airports within one month, again with no change fee or fare difference. Important: No shuttle service will be provided for rerouted passengers.
  • Travel Voucher: A voucher equivalent to the full ticket price will be issued, valid for 90 days.

Passengers can contact Nok Air via their customer service number at 1318, through various online channels, or at any Nok Air ticketing office.

Thai Vietjet

Thai Vietjet has announced support for passengers travelling via Hat Yai International Airport from November 22 to 24:

  • Free Flight Change (One-time): A single complimentary change is offered on the same route, provided the new travel date is within seven days of the original booking. This is subject to seat availability.

Customers can reach Thai Vietjet via Line (@Thaivietjet), email at [email protected], live chat on th.vietjetair.com, or through their call centre at 02-089-1909.

Passengers whose travel plans have been affected by the Hat Yai flooding are strongly advised to consult their respective airlines directly for the most current information and specific terms applicable to their bookings.

By news 10 hours ago
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